Seller Guidelines
Your guide to successfully selling on Kurimacye
Welcome to Kurimacye Sellers
Kurimacye is a platform dedicated to connecting local sellers with local buyers. Our mission is to make e-commerce more personal, community focused, and accessible to everyone. As a seller on our platform, you're not just listing products you're building relationships with customers in your community.
These guidelines outline our expectations and requirements for sellers, helping you create a successful and compliant shop on Kurimacye. Following these guidelines will help you avoid issues, maximize your sales potential, and contribute to a positive marketplace for all users.
Getting Started
1. Setting Up Your Shop
To start selling on Kurimacye, you'll need to create a seller account and set up your shop profile:
- Use a professional shop name that represents your brand
- Upload a high-quality logo or profile picture (recommended size: 500x500px)
- Write a compelling shop description that tells your story and highlights what makes your products unique
2. Account Verification
All sellers on Kurimacye must complete our verification process to ensure marketplace trust and security:
- Verify your email address and phone number
Listing Your Products
1. Product Information
Creating detailed, accurate listings is crucial for success on Kurimacye:
- Use clear, specific titles that include key product details
- Write comprehensive descriptions that cover all important aspects of your products
- Be transparent about the condition, dimensions, materials, and any imperfections
- Categorize your products accurately to ensure they appear in relevant searches
- Include all variants available (sizes, colors, etc.)
- Set fair and competitive prices that reflect the value of your products
2. Product Images
High-quality images significantly impact your sales potential:
- Upload at least 3-4 images per product from different angles
- Use well-lit, clear photos with a neutral background (white is recommended)
- Include close-up shots of important details and features
- Show the product in use when applicable (lifestyle photos)
- Avoid using stock photos buyers want to see the actual items they'll receive
- Maintain consistent image dimensions across your store (recommended: 1200x1200px minimum)
3. Inventory Management
Keeping your inventory accurate is essential for customer satisfaction:
- Regularly update your product quantities to reflect current stock
- Set up low stock alerts in your seller dashboard
- Mark items as sold out when they're no longer available
- Remove listings for discontinued products rather than leaving them as out of stock
Prohibited Items
The following items are strictly prohibited from being sold on Kurimacye:
- Illegal goods or services
- Counterfeit or unauthorized replica items
- Stolen property
- Weapons, ammunition, and explosives
- Drugs, controlled substances, and drug paraphernalia
- Alcohol and tobacco products
- Adult content and services
- Items that promote hate, violence, or discrimination
- Hazardous materials
- Recalled items
- Human remains or body parts
- Endangered or protected animal species
- Items that infringe on intellectual property
- Personal information or data
Listing prohibited items may result in immediate removal of the listings, suspension or termination of your seller account, and potential reporting to relevant authorities.
Order Fulfillment
Processing Orders
Efficient order processing leads to satisfied customers:
- Respond to new orders within 24 hours
- Process and ship orders within the timeframe specified in your shop policies (recommended: 1-3 business days)
- Keep customers informed about the status of their orders
- Address any issues or questions promptly
- Update order status in your dashboard as you process orders
Communication
Effective communication is essential for building customer relationships:
- Responsiveness: Respond to customer inquiries within 24 hours
- Professionalism: Maintain a friendly, helpful, and professional tone in all communications
- Clarity: Provide clear and complete information in your responses
- Conflict Resolution: Address complaints and issues with patience and a focus on finding solutions
- Privacy: Keep all customer communications within Kurimacye's messaging system for security and record-keeping
- Follow-up: Check in with customers after delivery to ensure satisfaction
Remember that positive interactions can lead to repeat business and referrals, which are valuable for your shop's growth.
Performance Standards
Kurimacye evaluates seller performance based on the following metrics:
Response Rate
The percentage of customer messages you respond to within 24 hours. Target: Above 90%
Shipping Time
How quickly you ship orders after purchase. Target: Within your stated processing time
Order Completion Rate
The percentage of orders fulfilled without cancellation. Target: Above 95%
Customer Satisfaction
Maintaining high performance standards can lead to:
- Higher visibility in search results
- Eligibility for the "Verfied Seller" badge
- Access to exclusive seller programs and features
- Reduced fees for top-performing sellers
Consistently poor performance may result in reduced visibility, removal from certain features, or in severe cases, account review or suspension.
Tips for Success
Branding
- Develop a consistent visual identity
- Create a memorable shop name and logo
- Use consistent packaging and presentation
- Tell your unique story in your shop description
- Consider sustainable or locally-sourced materials as a selling point
Marketing
- Use social media to promote your Kurimacye shop
- Participate in local community events
- Offer special promotions for first-time buyers
- Use Kurimacye's promotional tools when available
Customer Experience
- Include a personal thank-you note with orders
- Consider offering gift wrapping options
- Follow up after delivery to ensure satisfaction
- Provide clear care instructions for products
- Offer loyalty discounts for repeat customers
Shop Management
- Regularly update your inventory
- Track your sales and performance metrics
- Keep records of expenses for tax purposes
- Set aside time each day to respond to messages
- Stay informed about marketplace updates and changes
Support and Resources
Kurimacye offers several resources to help you succeed as a seller:
Seller Academy
Free courses and tutorials on product photography, pricing strategies, and more
Seller Community
Connect with other sellers to share tips, advice, and experiences
Seller Support
Dedicated support team available via email, chat, and phone
Have questions? Contact our seller support team at sellers@kurimacye.com
These guidelines are updated periodically. Last updated: May 15, 2024